Email

info@tophairtools.com

Phone Number

+1-864-607-8392

Our Location

716 Laurens Rd Greenville, SC 29607

Return Policy

Returns & Exchanges

How It Works

To begin the process for a return or exchange we will need to gather a little information from you to determine how to serve you best. Please review our return policy before completing your request. 

Defective/Broken

Item arrived damaged or is defective or broken

Shipping Issue

Hasn't arrived within (5) days or shows delivered

Wrong Item(s)

Contents received are not what was ordered

Other Issues

Any other unresolved order related issues

Returns & Exchanges

Policy & Procedure

Read our general policies below before submitting a request. We determine each request based on the details provided

We evaluate each return or exchange request submitted. If an item you wish to return is on our non-returnable list, you may still submit a request to have our team evaluate it to determine eligibility.

These products are considered non-returnable:

> Used styling agents

> Opened liquid containers

All orders processed on our website are shipped via USPS Priority Mail and should be received within (1-3) days of release depending on your location.

Visit the “My Account” section of our website anythime to get this information and track your order.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

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Returns & Exchanges

Return & Exchange Process

Follow the steps below to submit a return or exchange request for a previous or existing order in our system

01.

Return Request

Submit a return request for order or products to be considered for eligibility

02.

Return Eligibility

Our team will review your order and request to determine return edibility from your submission

03.

Return Determination

Our team will deliver determination and next steps to email address from original order

04.

Return Products

Depending on our determination, we will instruct you on how to return ship approved items

Submitting Return Request

RETURN/EXCHANGE REQUEST